Business Process Management
Business process management (BPM) is a management science that focuses on improving corporate performance by managing and optimising a company's business processes. It can therefore be described as a "process optimization process." It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. These processes can impact the cost and revenue generation of an organization.
As a managerial approach, BPM sees processes as strategic assets of an organization that must be understood, managed, and improved to deliver value-added products and services to clients. This approach closely resembles other Total Quality Management or Continuous Improvement Process methodologies and BPM proponents also claim that this approach can be supported, or enabled, through technology. As such, many BPM articles and pundits frequently discuss BPM from one of two viewpoints: people and/or technology.